Refunds
We strive to provide the best customer experience possible. We understand that sometimes, a return or refund may be necessary. This Refund Policy outlines the guidelines and procedures for returning items purchased from our store within the United Kingdom.
30-Day Return Policy
We offer a 30-day return policy, starting from the day you receive your item. If you decide to return your purchase, please ensure that the item is in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Additionally, make sure to include any tags or labels that came with the item.
Requesting a Return
To initiate a return, please contact our customer support team at newton@newtonwebb.com. Our dedicated team will guide you through the return process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.
Return Address
Once your return is approved, we will provide you with the appropriate return address. Please ensure that you send the item to the specified address to ensure a smooth return process.
Exceptions
While we strive to accommodate all returns, there are certain items that cannot be returned:
- Perishable goods, such as food, flowers, or plants
- Custom products, including special orders or personalized items
- Personal care goods, such as beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have any questions or concerns about the eligibility of your item for return, please contact our customer support team for clarification.
Refund Process
Once we receive your returned item, our team will inspect it to ensure that it meets the return criteria. We will then notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
European Union 14-Day Cooling Off Period
If your order is being shipped to a European Union country, you have the right to cancel or return your order within 14 days, without providing a justification. The same return conditions apply, including the item being in its original condition and packaging, with all tags and labels intact.
For any further questions or assistance regarding our refund policy, please don't hesitate to contact us at newton@newtonwebb.com. Our dedicated customer support team is here to help you.